Provider participation standards
The requirements a provider agrees to, stated plainly — including the parts we cannot verify and what happens when a complaint is filed.
What a provider must supply
- Legal business name and the name it operates under.
- A working phone number and website that reach the business.
- The service categories it offers, and which of those it is currently accepting requests for.
- The ZIP codes it will travel to, and confirmation those are current.
- Licence and credential information for the clinicians who deliver care.
- Which languages care can actually be delivered in, not merely which the front desk speaks.
- Whether insurance is accepted, and if so which.
The limits of our verification
We confirm that a business exists, that its contact details reach it, and that the service list came from them. That is the whole of what 'information confirmed' means on this site.
We do not assess clinical competence, quality of care, patient outcomes, complaint history, or malpractice history. We are not qualified to and no directory is. When we say a provider's credentials have been reviewed, it means a document was seen and the date recorded — not that we have judged the clinician.
What ends participation
- Supplying false information about services, coverage, credentials, or pricing.
- Making prohibited claims in material we publish, after being asked once to correct them.
- Contacting people who did not submit a request, or continuing after someone asks them to stop.
- Using request information for anything other than responding to that request.
- A pattern of substantiated complaints about conduct.
- Loss of a required licence.
Complaints
Anyone can file a complaint about a participating provider — you do not have to have used them. We acknowledge complaints within three business days and tell you what we did.
We will say plainly what we can and cannot act on. We can remove a provider from this platform. We cannot discipline a clinician, adjudicate a clinical dispute, or obtain a refund for you. Complaints about clinical care belong with the relevant Texas licensing board, and we will point you there.
Provider independence
Participating providers are independent businesses. They are not our employees, agents, partners, or franchisees, and we do not supervise or direct their work.
Everything clinical is theirs: who they will see, what they will offer, what they charge, when they are available, and every medical decision. We have no visibility into any of it and no authority over any of it.
Common questions
How do I report a provider?
Use the contact page for conduct complaints and the provider-information page for factual errors. For concerns about clinical care, contact the relevant Texas licensing board directly — that is the body with authority to act.
Written by: San Antonio Mobile Health Editorial TeamWritten and maintained by the San Antonio Mobile Health editorial team. We are not clinicians. Pages covering clinical topics are held out of search results until a named, credentialed reviewer has approved them.
Last reviewed: August 4, 2026
Last fact-checked: August 4, 2026
Related pages
- How Providers Are Selected
There is no ranking algorithm and no quality score. Selection today is participation plus coverage, and pretending otherwise would be the easiest lie on this site.
- Become a Participating Provider
For licensed mobile healthcare providers serving the San Antonio area: what participation involves, what we require, and what we will not do on your behalf.
- Provider Code of Conduct
The conduct standards a participating provider agrees to, and the specific behaviours that end participation.
- Report Incorrect Provider Information
If something on a provider profile is wrong, tell us. Anyone can report — you do not have to be the provider or a customer.